Texas Parks & Wildlife Magazine   

Frequently Asked Questions (FAQs)

Q. How can I purchase a magazine subscription?
A. On our magazine website homepage, click on the “Customer Care” button, then “Subscribe or Renew Your Current Subscription”
Q. I’m moving, how do I change my address?
A. You can change your subscription address online either by clicking on the “Customer Care” button and scrolling down to Subscriber Services, or clicking on the bar at the top of the home page that says address changes. You can also call us toll-free at (800) 937-9393, or send an email to magazine@tpwd.state.tx.us
Please notify us 6-8 weeks before moving to avoid missing an issue. Also, be sure to fill out a change-of-address card at your local Post Office to reroute issues already in the mail. Note that the U.S. Post Office will only forward magazines for 60 days after an address change.
Q. How are my gift subscription recipients notified?
A. Texas Parks & Wildlife magazine sends a gift card directly to you with your invoice or gift acknowledgement letter. If you want, you can send the card with your own personalized message to the person receiving the gift subscription.
Q. I have paid for my subscription, but my free gift hasn’t arrived. Now what?
A. Delivery of the free gift promoted with your subscription usually takes six weeks after the receipt of payment. If it has been over six weeks, please send an email to magazine@tpwd.state.tx.us explaining the situation, or call our customer service line at (800) 937-9393.
Q. Is it safe to use my credit card to subscribe to the magazine on our website?
A. Yes, we use a secure socket layer (SSL) connection to enhance the security of any information you choose to submit to us on our web site.
Q. How do I read my mailing label?
A. Your mailing label contains information that is valuable to you and will help us serve you faster when you contact us. Please be sure to attach it to any correspondence you send us or have the information handy when you call us.
Note: On your mailing label, your account number is immediately above your name and your subscription date is to the right of your name. (Shown on picture below)
Q. I’ve received another renewal notice even though I’ve paid. Why?
A. If you’ve sent in your renewal payment within the last few weeks it is possible that your payment and another renewal notice have crossed in the mail. If you receive another notice beyond that, you should contact us at our toll free number (800) 937-9393 or send an email to magazine@tpwd.state.tx.us
Q. How do I replace a missed or damaged issue?
A. Please contact us if an issue is missing or arrives damaged. We will gladly replace it within 60 days of the missed/damaged issues cover date. Be sure to tell us which issue you’d like replaced. Or, if you prefer, we will add an issue to your subscription. Contact the magazine’s customer service online site or call us toll-free at (800) 937-9393, or send an email to magazine@tpwd.state.tx.us
Q. Why am I still receiving bills after my payment was made?
A.If you paid less than 4 weeks ago, please disregard any bill received. Our letters probably crossed in the mail. However, if you paid more than 4 weeks ago, please contact us by phone so we can correct this problem. You can check your subscription payment status online by clicking on the “Customer Care” button on our home page, and scrolling down to Subscriber Services and clicking on inquiries.
Q. How do I submit a story idea or photo for consideration?
A. Please review our submission guidelines on the Editorial page.
Q. Where can I get advertising information?
A. Please read the detailed information on advertising in our magazine, which includes specifications, rates, and contacts.
Q. How do I contact magazine editors to comment on articles published in your magazine?
A. You can reach our editors via email at magazine@tpwd.state.tx.us or send a letter to this address:
Texas Parks & Wildlife magazine
4200 Smith School Road, Austin, TX 78744
Q. How do I have my name removed from mailing list sales?
A. Occasionally we make our subscribers’ names available to outside companies. Many subscribers find these mail promotions of interest. However, if you wish to be excluded from these mailings, simply mail your address label and your request to:
Texas Parks & Wildlife magazine
4200 Smith School Road, Austin, TX 78744
You can also call us toll-free at (800) 937-9393 or send an email to magazine@tpwd.state.tx.us

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