Q: How can I get the Texas Parks & Wildlife magazine app?
A: You can download it from the App Stores using your iPad or iPhone and Android devices.
Q: How much does it cost?
A: The app is free to download, and some of the available content is free. You will be able to purchase individual magazine issues or a subscription for premium content through the app. You can also combine the digital app issues with a print subscription by ordering here. (Any references on the order page to iPad includes iPhone and Android devices.)
Q: What platforms is it available on?
A: The magazine app is available on iOS platforms such as the iPad and iPhone and Android. It is optimized for tablets and mobile phones. (An Internet connection may be required for some features.) Also, if you buy the premium version, you can use the same login on all of your devices so you can read it on any device you have.
Q: Can I add the app to my current print subscription?
A: Yes, go to the secure order page, select a region (United States, Canada or International), and under the iPad graphic, select iPad for $5. Add the app subscription by clicking here.
Q: Are you getting rid of the print magazine?
A: We have no intention of ending the print magazine. The app gives readers another way to experience the magazine.
Q: How is the app different from other digital editions?
A: The app is an immersive digital reading experience, making full use of the capabilities of smart devices by featuring interactivity, photo galleries, videos and extra material. All the content from the print magazine — and more — is in the app edition, redesigned for easy reading on mobile devices.
Q: What material is available on the app?
A: Each issue of the magazine is available on the app, along with digital-only issues such as the annual Fishing and Hunting Guides. Regular issues of the magazine feature extra content such as videos and photo galleries. Furthermore, when you subscribe to the premium app, you get all the archive isues from the beginning of the app (January 2015).
Q: How do I navigate through the app?
A: Swipe right to left to move sequentially through the articles. Swipe vertically to read the articles. Tapping on the screen will bring up the Contents or allow you to return to the Library. Tapping on the icons on certain photos will bring up or hide caption information. And tapping on icons will bring up additional information. Tapping on the video buttons will play related videos. You can read by isuue or by topic.
Q: How do I subscribe?
A: You can purchase an annual digital subscription or a print/digital bundle. Order through our subscription order page. You can also purchase through the respective App Stores using your mobile device. If you have a question about your subscription, please call (800) 937-9393 or email customer service at firstname.lastname@example.org.
Q: What if I’m already a print subscriber?
A: You can add a digital subscription to your existing subscription for $5 a year. (Optionally, you can convert your current print subscription to digital-only. You may call (800) 937-9393 to exercise this option.)
Q: Can I subscribe to the app without subscribing to the print magazine?
A: Annual app-only subscriptions are available for $9.99. An app subscription combined with a print subscription is $15 a year.
Q: I just purchased a subscription including the digital edition through the Texas Parks & Wildlife website. How do I begin receiving app issues?
A: If you have not yet downloaded the Texas Parks & Wildlife app from the App Stores, please do so. This is a free app download. Do not purchase anything else from within the app, as your subscription is already paid for. The first time you open the app after downloading, look for the "Library, menu (3 lines) or Sign In" tab on the top row navigation bar; on some devices, you may need to click on the Setting icon (the gear-looking icon) on the top right. Then:
- Press Account.
- Enter the e-mail address and password you set up when you ordered your subscription through the magazine subscription page and to "Log In".
- The current issue is displayed near the top left. when you first subscribe, then each subsequent issue will appear on your subscription as it is published. You can explore by topic by clicking on the prictures on the screen.
Q: How do I access new issues on my subscription?
A: New issues will download through the App stores. You will be notified when a new issue is available. When a new issue is delivered, you will see a pop up showing "Update Available." Click it to get the most recent content.
Q: How do I buy single copies of issues?
A: Single copies are available for sale only through iTunes. In the Past Issues link view, click on any unpurchased issue to bring up a single copy price, and follow the prompts to purchase with your Apple ID. At this time, no single copy sales are available directly from the publisher. Only annual subscriptions are available directly from the publisher.
Q: My issue is stuck at the “Processing” stage — what do I do?
A: This happens occasionally when the device interrupts the processing of the issue, or you have a slow connection. Typically restarting the app will resolve the issue. If not, you can always delete and reinstall the app. You will never have to pay again for something you’ve already purchased, as long as you’re on the same account. Upon reinstall, you’ll see a box asking if you wish to restore all purchases — press “Yes." If you purchased through our online order page, re-enter your email and password.
Q: I don’t see all the issues I’ve purchased.
A: First, make sure you’re signed in to the same account you used to purchase the issues. If so, hit the “Restore All Purchases” button on the upper right-hand corner of the Library tab. If this does not solve the problem, please contact us at (800) 937-9393 or email customer service at email@example.com.
Q: My app keeps crashing.
A: Try closing all running apps, including the magazine app. If that doesn’t work, you may need to reinstall the app or check for updates. Restarting your device may also be necessary.
Q: How can I share feedback with you about the app?
A: Please e-mail us at firstname.lastname@example.org with your comments, insights and suggested improvements. While we can’t respond to every e-mail, we will be reading every comment and doing our best to address any concerns and ideas you have about our app. You may also rate the app from inside the App Stores.